Career opportunities at Zad

Head of Operations

The Head of Operations will be responsible for establishing, leading, and optimizing all operational processes and procedures within Zad. This pivotal role requires extensive experience in managing high-volume trade operations and a comprehensive understanding of the investment industry, particularly within stock exchanges such as the Kuwait Stock Exchange. The ideal candidate will possess a strong background in financial operations, including transaction processing (transfers, withdrawals, deposits, currency exchange), client account management, and compliance. Additionally, a solid grasp of technology is essential to effectively collaborate with internal and external tech teams on system integrations, requirement gathering, and reviewing technical submissions.

Key Responsibilities

• Process Development and Implementation
• Design, document, and implement comprehensive operational processes and procedures to ensure efficiency, accuracy, and compliance across all functions.
• Continuously assess and refine operations workflows to enhance productivity and mitigate risks.
• Transaction Management
• Oversee all aspects of transaction processing, including trade executions, fund transfers, withdrawals, deposits, and currency exchanges, ensuring timely and accurate completion.
• Develop and enforce controls to monitor transaction activities and promptly address any discrepancies.
• Client Account Management
• Establish procedures for client onboarding, information updates, and account maintenance, ensuring a seamless and secure client experience.
• Collaborate with compliance to ensure adherence to regulatory requirements and internal policies.
• Technology Collaboration
• Work closely with internal and external technology teams to define system requirements, oversee integrations, and review technical deliverables.
• Leverage technology to automate processes, enhance data accuracy, and improve overall operational efficiency.
• Risk Management and Compliance
• Identify operational risks and implement mitigation strategies to safeguard the company’s assets and reputation.
• Ensure all operations comply with relevant regulations, industry standards, and internal policies.
• Team Leadership and Development
• Build and lead a high-performing operations team, providing guidance, training, and performance evaluations.
• Foster a culture of continuous improvement, collaboration, and accountability within the team.
• Stakeholder Communication
• Serve as the primary liaison between operations and other departments, facilitating effective communication and collaboration.
• Provide regular reports and insights to senior management on operational performance, challenges, and opportunities.

Qualifications and Experience

• Educational Background
• Bachelor’s degree in Finance, Business Administration, or a related field. A Master’s degree or relevant certifications (e.g., CFA, FRM) is a plus.
• Professional Experience
• Minimum of 8-10 years of experience in operations management within the investment or financial services industry, with a focus on high-volume trade environments.
• Proven track record of developing and implementing operational processes and managing complex transactions.
• Industry Knowledge
• In-depth understanding of investment products, trading platforms, and stock exchange operations, particularly within the Kuwait Stock Exchange.
• Familiarity with regulatory requirements and compliance standards in the financial services sector.
• Technical Proficiency
• Strong knowledge of financial technology systems and experience collaborating with tech teams on system integrations and process automation.
• Ability to analyze technical documents and provide informed feedback on system capabilities and requirements.
• Leadership Skills
• Demonstrated ability to lead and develop teams, manage performance, and drive organizational change.
• Excellent communication and interpersonal skills, with the ability to build relationships across all levels of the organization.
• Analytical and Problem-Solving Abilities
• Strong analytical skills to assess complex processes and implement effective solutions.
• Proactive approach to identifying issues and driving continuous improvement initiatives.

What We Offer

• A leadership role in a forward-thinking fintech company poised for significant growth.
• The opportunity to shape and optimize operational strategies in a dynamic and innovative environment.
• A collaborative and inclusive company culture that values professional development and continuous learning.
• Competitive compensation and benefits package, commensurate with experience and qualifications.

Trade Operations Specialist

The Trade Operations Specialist at Zad is responsible for overseeing all trade-related operations, ensuring efficient execution of trades, and maintaining compliance with regulatory requirements. This role requires a strong understanding of trading platforms, settlement processes, and financial market regulations. The incumbent will work closely with internal teams, external brokers, and regulatory bodies to ensure smooth operations and risk mitigation.

Key Responsibilities

• Trade Execution & Settlement
• Oversee the daily trade operations, ensuring accurate and timely execution, settlement, and reconciliation of trades.
• Monitor trade flows across different asset classes, including equities and ETFs.
• Ensure all trades are executed in line with company policies, compliance requirements, and regulatory standards.
• Investigate and resolve trade discrepancies, failed trades, or settlement issues in collaboration with counterparties and custodians.
• Maintain records of all trade activities and prepare reports for management.
• Operational Risk & Compliance
• Ensure trade operations comply with CMA (Kuwait Capital Markets Authority) and SEC/FINRA(US) regulatory frameworks.
• Monitor adherence to AML (Anti-Money Laundering) and KYC (Know Your Customer) policies within trading operations.
• Identify potential risks related to trade operations and implement necessary controls to mitigate them.
• Coordinate with compliance teams to ensure regulatory reporting and audits are completed as required.
• Process Improvement & Automation
• Collaborate with IT and technology teams to enhance the efficiency of trade workflows and automate manual processes.
• Assist in troubleshooting system issues related to trade execution, settlement, and reconciliation.
• Work on continuous process improvements to reduce errors, increase efficiency, and ensure a seamless trading experience for clients.
• Provide input for system upgrades and enhancements based on operational requirements.
• Client and Stakeholder Coordination
• Act as the primary liaison between trading teams, brokers, custodians, and clearinghouses to ensure smooth trade processing.
• Coordinate with customer success teams to resolve client trade inquiries and issues in a timely manner.
• Work closely with the finance team to ensure accurate trade reconciliations and fund transfers.
• Assist in training and mentoring junior team members within the operations department.
• Reporting & Analytics
• Generate periodic reports on trade volumes, error rates, settlement efficiency, and operational risks.
• Track trade operations performance and identify areas for improvement.
• Provide management with insights on trading performance, operational challenges, and recommendations for improvement.

Qualifications and Experience

• Education & Experience
• Bachelor’s degree in Finance, Business Administration, Economics, or a related field.
• 3-5 years of experience in trade operations, settlements, or a related financial operations role.
• Experience working in brokerage firms, fintech companies, or investment institutions is preferred.
• Technical & Industry Knowledge
• Strong understanding of trading platforms, order execution, and settlement cycles.
• Familiarity with CMA, SEC, and FINRA regulations governing trade operations.
• Experience with financial market infrastructures (exchanges, clearinghouses, custodians).
• Proficiency in using trade order management systems, reconciliation tools, and reporting software.
• Knowledge of blockchain-based financial transactions and digital assets is a plus.
• Skills & Competencies
• Analytical Thinking –Ability to assess complex trade issues and implement effective solutions.
• Attention to Detail – Strong focus on trade accuracy and compliance.
• Communication Skills – Ability to interact with internal teams, external stakeholders, and regulators effectively.
• Problem-Solving – Ability to resolve trade discrepancies quickly and efficiently.
• Process Optimization – Experience in automating and improving operational workflows.
• Leadership & Teamwork – Capability to guide and mentor team members while fostering a collaborative work environment.

What We Offer

• Work in a fast-growing fintech company revolutionizing digital investments in Kuwait and beyond.
• Opportunity to work with advanced trading platforms and financial technology.
• A dynamic work environment with a focus on innovation, automation, and continuous learning.
• Competitive salary and career growth opportunities within the operations and trading departments.

This role is critical to Zad’s operational efficiency and commitment to providing clients with a seamless, secure, and compliant trading experience. If you have a passion for financial markets, trade execution, and operational excellence, we encourage you to apply! 🚀

Project Manager

The Project Manager will be responsible for leading and executing various strategic and operational projects across Zad. This role involves close collaboration with internal departments — particularly operations, finance, compliance, and technology—as well as with external stakeholders and technology vendors. The ideal candidate will have a solid understanding of financial services, stock exchanges (especially the Kuwait Stock Exchange), and fintech product environments. A strong technical background and the ability to gather and translate requirements between stakeholders and tech teams is essential.

Key Responsibilities

• Lead and manage the end-to-end delivery of cross-functional projects, ensuring alignment with company objectives and timelines.
• Collaborate with internal teams (operations, tech, compliance, finance, etc.) to define project scopes, deliverables, and dependencies.
• Coordinate with external vendors and technology providers on system integrations, platform enhancements, and service rollouts.
• Collect and translate business requirements into clear technical specifications, facilitating communication between non-technical stakeholders and tech teams.
• Develop and maintain project plans, schedules, risk logs, and documentation throughout the lifecycle of each project.
• Track progress and ensure accountability, conducting regular status meetings and generating progress reports for senior leadership.
• Support the onboarding and implementation of new systems, processes, or market entry projects, especially those requiring interaction with local stock exchanges and investment platforms.
• Ensure all project work complies with CMA (Capital Markets Authority) regulations and internal standards.
• Identify, manage, and mitigate risks or issues that may impact project timelines or deliverables.
• Conduct post-implementation reviews to assess outcomes, identify lessons learned, and inform future initiatives.

Qualifications and Experience

• Bachelor’s degree in Business, Finance, Computer Science, Engineering, or related field. PMP, PRINCE2, or other project management certifications are a plus.
• Minimum 4–6 years of experience in project management, ideally within a fintech, investment, or financial services organization.
• Experience managing projects involving internal and external technical teams, including APIs, system integrations, and product delivery.
• Solid understanding of investment platforms, securities trading, and stock exchanges (familiarity with Kuwait Stock Exchange is highly preferred).
• Strong knowledge of project planning tools (e.g., ClickUp, Jira, Asana, MS Project).
• Excellent communication skills in both English and Arabic.
• Strong analytical, documentation, and stakeholder management skills.
• Ability to manage multiple projects simultaneously in a fast-paced environment.

What We Offer

• A dynamic and innovative workplace environment.
• Opportunity to work on impactful fintech projects with regional reach.
• Career development and opportunities.